Terms and Conditions

General Terms and Conditions

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

  • Cooling-off Period: The period during which the consumer may exercise their right of withdrawal.

  • Consumer: A natural person who is not acting in the conduct of a business and enters into a distance contract with the entrepreneur.

  • Day: Calendar day.

  • Ongoing Performance Contract: A distance contract for a series of products and/or services, which are delivered and/or consumed over time.

  • Durable Medium: Any means that enables the consumer or entrepreneur to store information personally addressed to them so it is accessible for future reference and unchanged reproduction.

  • Right of Withdrawal: The consumer's right to withdraw from a distance contract within the cooling-off period.

  • Entrepreneur: The natural or legal person offering products and/or services to consumers at a distance.

  • Distance Contract: A contract concluded in the context of an organized distance-selling system for products and/or services, where only distance communication techniques are used up to and including the conclusion of the contract.

  • Distance Communication Technique: Any means that can be used to conclude a contract without consumer and entrepreneur being simultaneously present in the same location.

  • Terms and Conditions: These general terms and conditions of the entrepreneur.

Article 2 – Right of Withdrawal

The consumer has the right to withdraw from the contract within a cooling-off period of 30 days without giving any reason. During this period, the consumer shall treat the product and packaging with care. If the consumer exercises this right, the product, along with all delivered accessories and, where possible, in its original state, shall be returned following reasonable instructions from the entrepreneur.

Article 3 – Applicability

These Terms and Conditions apply to every offer of the entrepreneur and to every distance contract and order between entrepreneur and consumer.

  • Prior to concluding a distance contract, the text of these Conditions shall be made available to the consumer. If this is not reasonably possible, it shall be stated that the terms are available at the entrepreneur’s premises and will be sent free of charge upon request.

  • If the contract is concluded electronically, the text of these Conditions may be provided electronically in a way that the consumer can easily store on a durable medium. If not reasonably possible, it shall be indicated where the Conditions can be viewed electronically and that they will be sent free of charge on request.

  • If both these Conditions and specific product or service terms apply, the most favorable provision for the consumer shall prevail.

  • If any provision of these Conditions becomes invalid, the remainder shall remain in force, and the invalid provision shall be replaced by a provision that approximates the original intent.

  • Any situation not explicitly covered by these Conditions shall be assessed in the spirit of these Terms. Ambiguities will be interpreted in favour of the consumer.

Article 4 – The Offer

  • Offers with limited validity or specific conditions will clearly state such limitations. Offers are non-binding and may be changed by the entrepreneur.

  • Offers contain full and accurate descriptions to allow proper consumer assessment.

  • Images used are true representations; clear mistakes do not bind the entrepreneur.

  • Images and specs are indicative and do not justify damages or contract dissolution.

  • Product images are accurate, though colors may slightly differ.

  • Every offer includes detail on: shipping costs, contract formation process, withdrawal rights applicability, payment and delivery methods, validity period of offer or price, communication costs beyond standard rates, contract archiving, how consumer can review and correct their data before ordering, available languages, any applicable codes of conduct and how to consult them, minimum contract duration for ongoing performance contracts, and optional details such as size, colour, material.

Article 5 – The Contract

  • The contract is formed when the consumer accepts the offer and meets any stated conditions, subject to Article 4(4).

  • If acceptance is electronic, the entrepreneur acknowledges receipt without delay. Until confirmation, consumer can withdraw.

  • The entrepreneur will implement suitable technical and organizational measures to secure data transfer and a safe online environment. Payment security will also be safeguarded.

  • The entrepreneur may perform a credit check within legal bounds and may refuse or condition orders for justified reasons.

  • Upon delivery, the consumer will be given clear details (on a durable medium) about: the entrepreneur's business address for complaints, the terms and manner of withdrawal (or any withdrawal exclusions), warranty and after-sales service, information listed in Article 4(3), cancellation conditions if the contract runs over more than one year. For ongoing-performance contracts, this applies to the first delivery. All contracts are conditional on product availability.

Article 6 – Right of Withdrawal

Refunds are processed using the same payment method used for the original transaction (e.g. PayPal, credit card). Once we have received and checked the returned item, or once the cancellation is confirmed, we will issue the refund within 5 to 7 working days.

Article 7 – Return Costs

The consumer bears return shipping costs, and the entrepreneur must refund payments within 30 days after withdrawal—subject to receiving the goods or proof of return.

Article 8 – Exclusion of Right of Withdrawal

Right of withdrawal can only be excluded for products as described earlier: custom-made, personal, perishable, price-fluctuation‑based, loose publications, unsealed media/software, unsealed hygienic products—only if clearly stated before or at offer time.

Article 9 – Price

  • Prices are fixed during the offer validity, unless tax changes apply.

  • Variable pricing may apply to products whose prices depend on market fluctuations; this will be indicated and labelled “indicative price.”

  • Price increases within three months after contract conclusion are only allowed by law. After three months, only if agreed upon and if consumer can terminate contract from the increase date.

  • Printing errors do not bind the entrepreneur, and no obligation exists to honour wrong prices.

Article 10 – Conformity and Warranty

  • Products/services shall conform to the contract, offer specifications, reasonable criteria for soundness and usability, and legal requirements in effect at contract date. If agreed, they shall be suitable for non-standard use.

  • Any warranty by entrepreneur, manufacturer, or importer does not affect consumer's legal rights.

  • Defects or incorrect deliveries must be notified in writing within 30 days of delivery. Returns must be in original packaging and new condition.

  • Warranty period equals the factory warranty. The entrepreneur is not liable for suitability for consumer's specific purpose, nor for usage advice.

  • Warranty is void if the consumer has repaired or modified the product, or if products were misused, exposed to abnormal conditions, or if defects stem from legal or governmental material requirements.

Article 11 – Delivery and Execution

  • The entrepreneur handles orders with due care.

  • Accepted orders will be executed promptly, no later than 30 days, unless otherwise agreed.

  • If delayed or partially unfulfilled, the consumer is informed within 30 days of order. The consumer may then cancel the contract at no cost and may claim damages.

  • On cancellation, payments shall be refunded within 30 days.

  • If delivery is impossible, the entrepreneur will seek to provide a replacement and clearly inform the consumer upon delivery.

  • The right of withdrawal cannot be excluded for replacement goods; return costs shall be borne by the entrepreneur.

  • Risk of loss/damage lies with the entrepreneur until delivery to consumer or designated representative, unless explicitly agreed otherwise.

Article 12 – Ongoing Performance Contracts: Duration, Termination, Renewal

Termination

  • Indefinite-duration contracts for recurring delivery (e.g., electricity) may be terminated anytime, respecting agreed cancellation terms and a maximum one-month notice.

  • Fixed-duration recurring-delivery contracts may be terminated at any time for the end of that term, respecting agreed cancellation terms and a maximum one-month notice.

  • Contracts can be terminated anytime; consumer is not restricted to specific dates; termination conditions and notice periods mirror those of the entrepreneur.

Renewal

  • Fixed-duration recurring delivery contracts may not renew automatically.

  • Exception: fixed‑term magazine/newspaper subscriptions may renew for a maximum of three months with automatic renewal—subject to consumer’s right to terminate with one-month notice before end of extension.

  • Recurring delivery less than monthly (e.g., quarterly) may only renew indefinitely if the consumer can terminate at any time with max one-month notice—extensions up to three months for periodicals.

  • Trial subscriptions do not auto-renew and end after the trial period upon purchase.

Duration

  • For contracts lasting more than one year, the consumer may terminate at any time after one year with max one-month notice, unless fairness prevents early termination.

Article 13 – Payment

  • Unless agreed otherwise, payments are due within seven days after the cooling-off period begins (per Article 6.1).

  • For service contracts, this period begins after consumer receives contract confirmation.

  • Consumers must correct errors in payment details immediately.

  • In case of late payment, entrepreneur may charge reasonable costs, subject to legal limits.

Article 14 – Complaints Procedure

  • Complaints must be filed in writing within seven days of noticing the defect.

  • Complaints will be answered within 14 days of receipt.

  • If more time is needed, an acknowledgment with expected reply time will be sent within 14 days.

  • Unresolved complaints lead to a dispute subject to the dispute settlement clause.

  • Filing a complaint does not suspend entrepreneur's obligations unless stated otherwise.

  • If complaint is substantiated, the entrepreneur will either replace or repair the product at no cost.

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